Q. Do you warranty your work? Yes, Life time workmanship
Q. Do I need an appointment for an estimate? No, you can stop in anytime during working hours
Q. Do I need to get three estimates? NO! You pick where you want your car fixed. It's your choice
Q. How long will it take to repair my damaged vehicle? We can assess the damage and give you a good idea of how long
Q. Do you waive deductibles? No, but we might help with part of it. Ask for details!
Q. Who do I pay my deductible to? You pay the deductible to us and we bill the insurance for the rest
Q. Do I have to pay the repair bill and get reimbursed from my insurance company? No we bill the insurance company
Q. Do you have loaner/rental cars? We have a limited access fleet but work closely with Enterprise Rent-A-Car. Ask for details!
Q. Can I get a ride home or to work? Yes, our shuttle service will get you where you need to go!
Q. Will my paint match? We mix and tint to make a paint match
Q. What happens if I have a problem with my repair? We stand behind our repairs and will resolve the problem
Q. Do you use aftermarket parts? Depends on your Insurance Company. We also try to price match to use OEM parts
Q. Will you use used parts on my car? Only if the quality of the part is excellent and is available. This is also dictated by your insurance company.
Q. Do you recommend a towing company? Yes, Joe Ballor Towing company 586-752-9600